FAQs

FAQs

How can I contact novielle?

You can contact us by email at timothywilson9559@hotmail.com or by phone at +44 7698761397.

Where do you ship?

We currently ship to customers in the United States and Europe.

Available shipping destinations, shipping methods and shipping fees will be displayed at checkout.

How long does shipping take?

Estimated delivery times vary depending on your location, shipping method, customs clearance and local delivery conditions.

United States:
[X–X] business days

Europe:
[X–X] business days

Please note that delivery times are estimates only.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, tariffs, courier handling fees or other local charges.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

How can I track my order?

Once your order has been shipped, you may receive a tracking number by email.

Tracking updates may take some time to appear after dispatch.

Can I return my order?

You may request a return within 30 days of receiving your order.

For customers in the EU, EEA and the United Kingdom, applicable statutory cancellation rights are not affected.

Please see our Returns & Refunds Policy for full details.

How do I request a return?

Please contact us at timothywilson9559@hotmail.com with your order number, the email address used at checkout, the item you wish to return and the reason for your return.

Please do not send returns before receiving return instructions from us.

What should I do if I receive a faulty, damaged or incorrect item?

Please contact us as soon as possible at timothywilson9559@hotmail.com with your order number and clear photos of the issue.

How do I choose the right size?

Please check the product description and our Size Guide before placing your order.

If you are between sizes, we recommend reviewing the item measurements carefully.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to change or cancel it.

What payment methods do you accept?

Available payment methods will be displayed at checkout.