Shipping & Delivery

At novielle, we ship women’s fashion products to customers in the United States and Europe.

Order Processing

Orders are usually processed within [1–3] business days after payment confirmation.

Processing times may be longer during weekends, public holidays, promotional periods, product restocks or periods of high order volume.

Shipping Destinations

We currently ship to:

- United States
- European countries available at checkout

Available shipping options, estimated delivery times and shipping fees will be displayed at checkout before you place your order.

Estimated Delivery Times

Estimated delivery times vary depending on your destination, selected shipping method, courier service, customs clearance and local delivery conditions.

Estimated delivery times:

United States:
[X–X] business days

Europe:
[X–X] business days

Please note that delivery times are estimates only and are not guaranteed unless expressly stated at checkout.

Shipping Fees

Shipping fees are calculated and displayed at checkout where applicable.

From time to time, novielle may offer free shipping promotions. Any free shipping offer will be subject to the terms displayed on our website at the time of purchase.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

novielle is not responsible for delays, failed deliveries, lost packages or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information.

Tracking updates may take some time to appear after the package has been dispatched.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, courier handling fees or other local charges depending on the destination country or region.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

United States Orders

Orders shipped to the United States may be subject to duties, tariffs, customs processing fees or other import-related charges in accordance with applicable U.S. import rules.

Europe Orders

Orders shipped to European countries may be subject to VAT, customs duties, import taxes or courier handling fees depending on the destination country, order value and shipping method.

Delayed or Lost Packages

If your package has not arrived within the estimated delivery period, please contact us at timothywilson9559@hotmail.com with your order number so we can assist you.

Contact

For shipping enquiries, please contact:

novielle
Email: timothywilson9559@hotmail.com
Phone: +44 7698761397
Address: 10 Perrynan House, IG11 7LA, United Kingdom