Privacy Policy

This Privacy Policy explains how novielle collects, uses, stores and protects your personal information when you visit our website, place an order, create an account, subscribe to our newsletter or contact us.

Who We Are

Brand:
novielle

Operator:
[Legal Business Name, if different from novielle]

Contact:
Email: timothywilson9559@hotmail.com
Phone: +44 7698761397
Address: 10 Perrynan House, IG11 7LA, United Kingdom

Information We Collect

We may collect the following types of personal information:

- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Customer service messages
- Account information
- Marketing preferences
- IP address
- Device information
- Browser information
- Website usage data
- Cookie and tracking data, where permitted

We do not intentionally collect sensitive personal information unless you choose to provide it to us.

How We Use Your Information

We may use your personal information to:

- Process and deliver your orders
- Confirm payments and prevent fraud
- Provide customer support
- Manage returns, refunds and exchanges
- Send order confirmations, shipping updates and service messages
- Improve our website, products and customer experience
- Personalise website content and marketing, where permitted
- Send promotional emails if you have subscribed or where permitted by applicable law
- Comply with legal, tax, accounting and regulatory obligations
- Protect our website, business, customers and legal rights

Legal Bases for Processing

Where applicable data protection laws apply, we process personal information based on one or more of the following legal bases:

- Performance of a contract, such as processing and delivering your order
- Legal obligation, such as tax, accounting and compliance requirements
- Legitimate interests, such as fraud prevention, customer service and website security
- Consent, such as marketing emails or non-essential cookies where required

Payment Information

Payments are processed by third-party payment providers. We do not store full payment card details on our own systems.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

Sharing Your Information

We may share necessary personal information with trusted service providers, including:

- Payment processors
- Shipping carriers
- Warehousing and fulfilment partners
- Website hosting providers
- Email and marketing platforms
- Analytics providers
- Customer support tools
- Fraud prevention and security providers
- Legal, tax or regulatory authorities where required

We do not sell your personal information in the ordinary meaning of selling customer lists for money.

Marketing Communications

If you subscribe to our newsletter, we may send you emails about new arrivals, promotions, style updates and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at timothywilson9559@hotmail.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyse website traffic, improve performance and support advertising or marketing where permitted.

Please see our Cookie Policy for more information.

International Transfers

Because we sell to customers in the United States and Europe, your personal information may be processed in countries outside your country of residence.

Where required, we take appropriate steps to protect personal information transferred internationally.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, fraud prevention, legal, tax and accounting purposes.

Your Rights

Depending on your location, you may have rights to:

- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
- Opt out of certain marketing communications
- Opt out of certain sale or sharing of personal information, where applicable

To exercise your rights, please contact us at:

Email:
timothywilson9559@hotmail.com

California Privacy Rights

If you are a California resident and applicable law applies to us, you may have additional rights under California privacy laws, including the right to know, delete, correct and opt out of the sale or sharing of personal information.

Please see our “Your Privacy Choices” page for more information where applicable.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Security

We use reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

novielle
Email: timothywilson9559@hotmail.com
Phone: +44 7698761397
Address: 10 Perrynan House, IG11 7LA, United Kingdom